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Returns
UK Returns (Online Purchases)
You can cancel and return items purchased online within 30 days for a full refund (cost of goods and standard shipping). Refund payments are usually cleared within 1-3 days, however it could take longer depending on the bank / card issuer. Please note: Customers are responsible for the cost of return postage, unless the item received is faulty (see below). To make the returns process as easy as possible we will email UK customers a pre-paid Royal Mail label, once the return is approved. The cost of this label (£3.59 as of 12th Apr 2024) will be deducted from the amount refunded. Simply attach the label to the parcel and drop it to any Post Office / Royal Mail Depot. Please post the parcel before the "Post By" date shown on the label. If you do not wish to use our returns label, you can use your preferred courier, however we highly recommend sending returns via a tracked service as we cannot refund any items we do not receive back. Please still follow the instructions below, even if you are using your preferred courier. Our return address is:
Fatboys 95
Unit 11 Ebbsfleet Business Park
Gravesend
Kent
DA11 9DZ
We will then refund the cost of the item(s) as well as standard shipping. If you purchased non-standard shipping, only standard shipping will be refunded. If you purchased more than 1 item, only the price of the returned item(s) is refunded, and not standard shipping. You have a duty of care while the goods are in your possession, and a deduction in the refund amount can be made if the value of the goods have been reduced. Please keep all tags attached and goods in their original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size. If you are a UK customer, please see the instructions below if you wish to return an item you purchased online. Alternatively, you can return any items purchased online by taking them to our Ebbsfleet store.
Exchanges (Online Purchases)
Unfortunately we do not offer free exchanges. If you would like to exchange an item, please follow the return instructions below. We will then issue a refund, then if you wish, you can make another order for any other items you wish.
Submit a Return Request
1. Visit account.fatboys95.com
2. In the Email field, enter the email address used to place the order, and then click Continue.
3. You will receive an email with a six-digit verification code included in the email.
4. Enter this six-digit verification code.
5. Click the order that you want to submit the return for.
6. Click Request Return.
7. Select the items that you want to return.
8. Select a return reason.
9. Click Request Return.
If your return request is approved, you receive an email (usually within 24 hours) with shipping instructions and a return shipping label.
International Returns
If you are an international customer and purchased goods online you can cancel your order within 14 days of receipt of goods. Please then ship the goods back to us within 14 days for a refund (cost of goods only). If you wish to return goods, please email us first info@fatboys95.com so we know to expect the goods and speed up the returns process. Please note: Customers are responsible for the cost of return postage, unless the item you have received is faulty. We highly recommend sending returns via a tracked service as we cannot refund any items we do not receive back. You have a duty of care while the goods are in your possession, and a deduction in the refund amount can be made if the value of the goods have been reduced. Please keep all tags attached and goods in their original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size.
Returns (In Store Purchases)
We are confident you will love any item you buy from us, however if you are unhappy with an item for any reason we are more than happy to exchange it for another item of the same value or issue Store Credit to use at a later date. Unfortunately we do not offer refunds for items purchased in store. However, all items purchased in store which are found to be faulty or do not measure their stated size will be refunded unless you choose to exchange the product or receive Store Credit. You can return goods purchased in store within 28 days, providing you have a valid receipt and the item is unworn, has all tags attached and is in its original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size. If an exchange is made during a sale or on any sale items they will be exchanged at their purchase price for items at their original non-sale price.
Faulty Items (Online Purchases)
In the unlikely event that any goods you receive are faulty, you can return them within 30 days to our Ebbsfleet store or post them back to us for a full refund, using the return instructions above. After 30 days, we will attempt to repair the fault, or issue a refund if this is unsuccessful. Alternatively, you can keep the goods and receive a partial refund. We may return the goods to the manufacturer to confirm whether or not the fault was present beforehand or is due to excessive wear and tear. Please follow the instructions above if you wish to return a faulty item you purchased online.
Returns During Sales (In Store Purchases & Exchanges)
During our January Sale, items are exchanged on a like for like basis. Items purchased in store, or items purchased online and exchanged in store, prior to any sale will be exchanged at their purchase price for items at their original NON-SALE price. Likewise, items purchased during the January sale will be exchanged after the sale at their original NON-SALE price for items at their current price. If Store Credit issued prior to the sale is used during a sale, the sale items will be charged at their original non-sale price.
Click and Collect Orders
If any Click and Collect orders have not been collected within a week, we will contact you to remind you that your order is ready to collect. If any Click and Collect orders have not been collected after 1 month, we will then refund the order and put the items back into stock. If you change your mind before you collect the items, simply call us on 0800 026 4708 or email us at info@fatboys95.com and we will refund the order. If you change your mind after arriving at our store, we will refund the order to the original payment method.
