Return an Item

UK Returns

You can cancel and return items purchased online within 30 days for a full refund (cost of goods and standard shipping). Refund payments are usually cleared within 1-3 days, however it could take longer depending on the bank / card issuer. Please note: Customers are responsible for the cost of return postage, unless the item received is faulty. To make the returns process as easy as possible we will email UK customers a pre-paid Royal Mail label, once the return is approved. The cost of this label (£3.45 as of 1st Jan 2024) will be deducted from the amount refunded. Simply attach the label to the parcel and drop it to any Post Office / Royal Mail Depot. Please post the parcel before the "Post By" date shown on the label. If you do not wish to use our returns label, you can use your preferred courier, however we highly recommend sending returns via a tracked service as we cannot refund any items we do not receive back. Please still follow the instructions below, even if you are using your preferred courier. Our return address is:

Fatboys 95
Unit 11 Ebbsfleet Business Park
Gravesend
Kent
DA11 9DZ

We will then refund the cost of the item(s) as well as standard shipping. If you purchased non-standard shipping, only standard shipping will be refunded. If you purchased more than 1 item, only the price of the returned item(s) is refunded, and not standard shipping. You have a duty of care while the goods are in your possession, and a deduction in the refund amount can be made if the value of the goods have been reduced. Please keep all tags attached and goods in their original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size. If you are a UK customer, please see the instructions below if you wish to return an item you purchased online.

Exchanges

Unfortunately we do not offer free exchanges. If you would like to exchange an item, please follow the return instructions below. We will then issue a refund, then if you wish, you can make another order for any other items you wish.


Submit a Return Request


1. Visit account.fatboys95.com
2. In the Email field, enter the email address used to place the order, and then click Continue.
3. You will receive an email with a six-digit verification code included in the email.
4. Enter this six-digit verification code.
5. Click the order that you want to submit the return for.
6. Click Request Return.
7. Select the items that you want to return.
8. Select a return reason.
9. Click Request Return.

If your return request is approved, you will receive an email (usually within 24 hours) with shipping instructions and a return shipping label.


International Returns

If you are an international customer and purchased goods online you can cancel your order within 14 days of receipt of goods. Please then ship the goods back to us within 14 days for a refund (cost of goods only). If you wish to return goods, please email us first info@fatboys95.com so we know to expect the goods and speed up the returns process. Please note: Customers are responsible for the cost of return postage, unless the item you have received is faulty. We highly recommend sending returns via a tracked service as we cannot refund any items we do not receive back. You have a duty of care while the goods are in your possession, and a deduction in the refund amount can be made if the value of the goods have been reduced. Please keep all tags attached and goods in their original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size.