* We currently offer delivery to Mainland UK. Orders received before Midday will be dispatched the same day. Orders received after Midday will be dispatched the following working day. Orders received after Midday on Friday or weekends / bank holidays will be dispatched on Monday / the next working day. We cannot guarantee every parcel will be delivered the next working day so please allow 3-4 working days for delivery. We are unable to deliver goods to a P.O. Box address. Please make sure you provide the correct delivery address as any parcels refused by the addressee and returned to us will need to be ordered again and therefore additional postage will need to be paid.
UPS may redirect your parcel to a nearby UPS Access Point™ if you’re not at home at the time of delivery. You can also use UPS My Choice® to redirect parcels to your preferred location before or after the first delivery attempt (where available).
Returns (Online Purchases)
If you are unhappy with your purchase for any reason simply return it within 14 days for a full refund, using our returns form. Please note: Customers are responsible for the cost of return postage, unless the item you have received is faulty. Alternatively, you can return any items purchased online by taking them to our Ebbsfleet store. Please keep all tags attached and goods in their original packaging. Due to hygiene reasons underwear cannot be returned and a refund or exchange can only be given if there is a manufacturing fault or if they do not measure their stated size.